These Terms & Conditions ("Terms") govern the use of remote CCTV monitoring services provided by Heloguard Security Solutions ("Heloguard", "we", "us") to any customer ("you", "customer") who subscribes to a monitoring plan. By enrolling in or paying for a Heloguard subscription, you agree to be bound by these Terms.
Heloguard provides AI-assisted, human-verified remote CCTV monitoring services on a subscription basis, as selected by the customer at enrollment or checkout. Plans differ in monitoring window, camera capacity, and included features, as described on our Pricing page.
Charges are billed per camera per month at the rate applicable to the plan selected, and may be paid monthly or in advance under a 6+1 or 12+2 billing cycle. A one-time, non-refundable setup fee of ₹10,000 per site applies at enrollment, in addition to subscription charges. All prices are exclusive of GST unless stated otherwise; GST is charged at the applicable rate (currently 18%) on top of subscription and setup fees.
Payments may currently be made via bank transfer or UPI, with the transaction reference submitted for verification through our checkout process. Heloguard reserves the right to introduce additional payment methods, including card and net banking payments via a third-party payment gateway, at its discretion.
Subscriptions automatically renew at the end of each billing cycle unless cancelled in writing at least 7 days before the renewal date.
The customer is responsible for providing stable power and internet connectivity at the monitored site. Heloguard is not liable for any interruption to monitoring caused by power outages, internet downtime, or camera hardware failure beyond its reasonable control.
Monitoring is AI-assisted and human-verified only during the subscribed hours for the selected plan. Heloguard does not guarantee the prevention of any incident, theft, or loss, and its services do not substitute for on-site physical security or law enforcement.
Heloguard's total liability under these Terms, however arising, shall not exceed the subscription fees paid by the customer in the preceding three (3) months. Heloguard shall not be liable for indirect, incidental, or consequential loss, including loss of property, business, or profits.
Recorded footage is retained for the storage period specified under the customer's plan and may be deleted thereafter. Footage may be shared with law enforcement or government authorities where legally required. See our Privacy Policy for further detail on data handling.
The customer may cancel their subscription with 7 days' written notice. Subscription fees already paid for the current billing cycle, and the one-time setup fee, are non-refundable under all circumstances. Full details, including timelines and the limited circumstances in which a refund may be issued, are set out in our Refund & Cancellation Policy.
Heloguard reserves the right to revise subscription rates from time to time, with at least 30 days' prior notice provided to the customer before any change takes effect.
The customer is responsible for keeping their emergency contact details accurate and current via the customer portal or by notifying Heloguard directly.
Heloguard shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including natural disaster, network or utility outage, or government action.
These Terms are governed by the laws of India. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts at Mohali, Punjab.
Questions about these Terms can be directed to info@heloguard.com or via our Contact page.